Your offshore software and operations team
Harphil delivers .NET, Salesforce and automation development, and BPO services including customer support, incident management and healthcare credentialing, for organisations in the United States, the United Kingdom and Europe. Our teams work from managed delivery centres in Chennai and Hyderabad, India.
- Since 2017Delivering for US clients
- 85+ professionalsTrained and employed directly
- 2 delivery centresChennai and Hyderabad
- US and UK hoursShifts aligned to your time zone
What we deliver
Two service lines with one operating standard: named owners, documented processes and transparent reporting.
Software development
Developers who join your team, use your tools and deliver to your standards.
- .NET and C# developmentWeb applications, APIs, internal tools and modernisation of older .NET systems.
- Salesforce developmentApex, Lightning Web Components, Flows and integrations.
- AutomationWorkflow automation, data synchronisation, automated reporting and dashboards.
BPO services
Trained teams that run customer-facing and back-office operations to your standards.
- Customer supportVoice, email and live chat support, handled to your processes.
- Incident managementService desk triage, escalation and SLA tracking.
- Healthcare credentialingPrimary source verification, credentialing and quality review.
Working hours that overlap with yours
We schedule shifts around your time zone, so questions are answered and work is handed over within the same business day.
A typical working day, shown in India Standard Time (IST)
Why organisations choose Harphil
Quality is checked before delivery
Every process follows a written standard operating procedure, and a separate review step checks the work before it reaches you.
Transparent performance reporting
Weekly business reviews and monthly KPI dashboards report volume, accuracy and turnaround time.
Supervised teams with named owners
Every team has a named team leader, manager and service delivery lead, so you always know who is accountable.
Documented information security
Company-managed devices only, defined patching timelines, firewall protection and access logging, set out in a written policy.
How an engagement starts
You review real work from your team before you commit to scale.
Discovery call
A 30-minute call to understand your requirements, systems and timelines.
Scope and proposal
Team size, skills, shifts, reporting and pricing, confirmed in writing.
Pilot team
A small team starts on live work so you can assess quality first.
Scale
The team grows once the pilot meets the agreed targets.
Discuss your requirements with our team
Tell us what you need. We respond within one business day.